Support Plans, or Managed Service Agreements are great for business who are growing beyond the support of the best IT Person in the business. Finding that one Tech Savvy employee is amazing when we are starting out, and IT Teams love having someone in the office who knows enough to translate IT Talk. But as you expand the pressures on these staff members can inhibit their ability to perform in their main role.

Here is a quick example – lets say this year you purchase 10 new laptops for staff, business is booming, your expanding everything is awesome! Once those notebooks arrive there is a whole host of things that need to be considered

With No Managed Service

• Do they come with Antivirus or not, where do we get that from, who did we buy it off last time?
• Do they come with office, I think we have office 365 but I can’t remember the login I used for it. Actually maybe we buy it separately.
• Who hosts our email, was it Go something? We need to make them a new account, and they might need access to some shared mailboxes
• How did we setup the VPN can you remember the company that did that, we need a new user installed or what ever it is
• What other software do we have on this, do they have logins to our online CRM?

With Managed Services – all of these tasks are no longer your problem, the process looks much more streamlined and simple. Just like below

• Can you email Rummage and get those laptops setup for us

IT Managed Services ensure you are support at a fixed price, and you can get back to business faster and with out the fuss.